Customer Success

Mar 23

Worn out? Not worn down!

My daily mantra for the last 365 days has really been "don't complain". My children are both young working adults (one in the #nhs) and I...

Phillippa Goodwin

Feb 18

I admit to being a control freak.

But the "buck" does ultimately stop with me as the MD of EPA. However, we are a multi #VA company and each member of our team has...

Phillippa Goodwin

Feb 10

Knowing when to chase the money.

Essential PA has now been established more than 13 years and we're proud of that. We are particularly proud of our approach to credit...

Phillippa Goodwin

Feb 9

Who is your rock?

Your 'go to' for your work life Your person who knows every inch of your business Your person who is always one step ahead of you Your...

Phillippa Goodwin

Dec 17, 2020

Rescue Remedy

Many people in today’s busy world of 'busyness' … anyone running a business of any size ... can sometimes be found working 6 or 7 days a...

Phillippa Goodwin

Oct 28, 2020

Your work in their hands.

We set up Essential PA in January 2008. At the time I felt Essential PA was a late arrival into the virtual assistant sector. Despite...

Phillippa Goodwin

Jun 24, 2020

When no is the right approach.

We all think very carefully about the type of clients we really would like to work with. We craft 100's of words to attract our ideal...

Phillippa Goodwin

Jun 18, 2020

What's your PNC* system? Does it rock?

*POTENTIAL NEW CUSTOMERS We act as the linchpin (sometimes, not always) between our client's PNC's (potential new customers) and our...

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