Customer Success

Phillippa Goodwin

How to easily make additional sales revenue whilst doing absolutely nothing.

If you run a small to medium sized business you will quickly find that you really don't have time to take care of every single aspect of...

Phillippa Goodwin

Greet everyone with warmth.

Because you never know where a meeting is going to take you, your business and your colleagues. Five years ago a wannabe VA connected...

Phillippa Goodwin

Worn out? Not worn down!

My daily mantra for the last 365 days has really been "don't complain". My children are both young working adults (one in the #nhs) and I...

Phillippa Goodwin

I admit to being a control freak.

But the "buck" does ultimately stop with me as the MD of EPA. However, we are a multi #VA company and each member of our team has...

Phillippa Goodwin

Knowing when to chase the money.

Essential PA has now been established more than 13 years and we're proud of that. We are particularly proud of our approach to credit...

Phillippa Goodwin

Who is your work/life rock?

Your 'go to' for your work life Your person who knows every inch of your business Your person who is always one step ahead Your person...

Phillippa Goodwin

Rescue Remedy

Many people in today’s busy world of 'busyness' … anyone running a business of any size ... can sometimes be found working 6 or 7 days a...

Phillippa Goodwin

Your work in their hands.

We set up Essential PA in January 2008. At the time I felt Essential PA was a late arrival into the virtual assistant sector. Despite...

Phillippa Goodwin

When no is the right approach.

We all think very carefully about the type of clients we really would like to work with. We craft 100's of words to attract our ideal...

Phillippa Goodwin

What's your PNC* system? Does it rock?

*POTENTIAL NEW CUSTOMERS We act as the linchpin (sometimes, not always) between our client's PNC's (potential new customers) and our...