Let’s address this question which was asked of me last Thursday.
I was in the middle of a new client consultation – getting to know the possible new customer, the areas where the support is required, their location, their business type, the pinch points, about their own customers and so much more. For more information about our client consultation read here! http://www.essentialpa.co.uk/prepare-yourself-for-an-in-depth-customer-consultation-designed-with-you-in-mind/
Virtual Assistants (the good ones) are Managing Directors and business owners in their own right. Just like you. The good ones will all have the following…
- A first class trading history
- Customers who work with them 365/52/7/24 – all year around!
- An excellent track record
- Maybe one or two awards
- Fantastic testimonials
- A customer charter showing their values
- Registration with the Information Commissioner for Data Protection
- Professional Indemnity Insurance in place
- A team of assistants and account managers
- A team offering various skill sets
- External hard drives for data back up
- Cloud back up systems
- More than one computer
- A dedicated office space
- A business land line
- A clear and concise website which is constantly reviewed
- A clear pricing policy
- Terms and conditions of business and contracts
- The ability to recommend very specific service providers
- A long career in their professional field of expertise
- Branded invoices, quotes, statements and credit notes
- Business cards
- Several online marketing platforms
- The ability to recommend very specific software options for a truly virtual working relationship
- The confidence to connect you with their existing customers for references
- The ability to provide holiday cover and a 365 service
Yes, virtual assistants might be mothers. Some virtual assistants are fathers too!
The question asked at the top of this blog was a great one and I’m pleased to tell you we’re now providing much needed support to this lovely new customer.